Internet Access

Internet Access
Palmetto Health offers free, wireless Internet access. Patients and visitors can use a Wi-Fi connection to use their own wireless devices while at any Palmetto Health hospital.

What is Guest Wireless Internet Access?
This service provides the capability for patients and visitors to utilize their personal wireless enabled device(s) — laptops, PDAs, etc. — to access the internet from within Palmetto Health facilities using 802.11 b/g protocols, at no charge.

Instructions for Accessing Free Wireless Internet at Palmetto Health

Turn on your wireless device
Activate your wireless card, if necessary
Launch your Web Browser (i.e. Internet Explorer)
Review the Terms and Conditions. If you agree, then select “I Agree”
Once you agree to the Terms and Conditions you will be able to browse the Internet.

Need Technical Support for Wireless Internet Guest Access?
If you are a patient or visitor having difficulty connecting to the wireless internet access within Palmetto Health, please use the following phone number to gain assistance: 803.434.4357
Please dial a “9” first if you are dialing from a phone provided in a patient room.

Frequently Asked Questions

Q: Does Palmetto Health provide the wireless enabled device?
A: No

Q: Does Palmetto Health require specific wireless enabled devices?
A: No

Q: Is there a charge associated with accessing the guest network?
A: No

Q: Do I need to contact anyone at Palmetto Health to gain access?
A: No

Q: Where is wireless access available?
A: All Palmetto Health hospitals

Q: Can I access internal Palmetto Health systems as I do from home through VPN?
A: Yes – once you are connected to the guest access network just launch your Palmetto Health VPN connection.

Q: Do I have to agree to the Terms & Conditions before I can use guest access?
A: Yes

Q: Is a login name or password required?
A: No

Q: Is there a limit on how long I can use guest access?
A: No

Q: Does Palmetto Health provide virus, worm or security protection for my device while I am using guest access?
A: No. It is recommended you have this protection before using any internet service.

Q: Does Palmetto Health filter inappropriate web sites?
A: Yes, although we can not verify all inappropriate sites will be filtered.

Q: What protocols are supported?
A: 802.11 b/g. Bluetooth is not supported.

Q: Who do I contact if I need wireless capability added to my device or if I am having an issue connecting with my device?
A: Consult a local computer business or your hardware manufacturer for issues with your device.